Some divisions of AGD have a dedicated feedback service - you can get in touch directly:

Consumer and Business Services

Online: Contact CBS

Phone: 131 882

Mail: Customer Feedback

Consumer and Business Services

GPO Box 1719

ADELAIDE  SA  5001

In person: Ground Floor (street level) 91 Grenfell Street Adelaide 

Monday to Friday - 9am to 5pm (except public holidays) 

Website: cbs.sa.gov.au

Public Trustee

Email: pt.enquiries [at] sa.gov.au

Phone: (08) 8226 9200 or toll free 1800 673 119

Mail: Public Trustee

GPO Box 1338

ADELAIDE  SA  5001

Website: publictrustee.sa.gov.au  

Getting in touch with AGD

Online form 

Email: AGDfeedback [at] sa.gov.au

Phone:  1800 177 076

Matters concerning conduct and administration

Note:  Matters concerning the conduct and practice of public officers and public authorities in South Australian public administration, specifically corruption, misconduct and maladministration, can be reported via the Independent Commissioner Against Corruption (ICAC)

The Ombudsman is available to assist people who have complaints against the administrative actions of South Australian Government departments or agencies, and can be contacted via the Ombudsman SA website or by phoning (08) 8226 8699 or 1800 182 150 (country SA toll free).

If you have not attempted to resolve the issue with AGD, then the Ombudsman may request that you do so before it formally records and/or investigates your complaint.

What we need from you

When you contact us, we will need to know:

• your name
• preferred contact method during business hours (eg phone, email)
• if you are contacting us on behalf of someone else, who should be contacted if follow up is required
• any assistance needed to interact with us (such as interpreting)
• what the complaint, compliment, or feedback relates to
• the specifics of your complaint, compliment or feedback
• whether you have raised the issue previously (for complaints only)
• what you would like to happen (for complaints and compliments only)

Assistance with providing feedback

If you require a language interpreting service to communicate with AGD via phone, call 13 14 50 and request the service phone AGD on 1800 177 076. 

Customers who are deaf, hearing impaired or who have a speech impediment can contact AGD through the National Relay Service: 

1. TTY users phone 133 677 then ask for AGD on 1800 177 076. 
2. Speak and Listen users phone 1300 555 727 and ask for AGD on 1800 177 076. 
3. Internet relay users connect to the National Relay Service and ask for AGD on 1800 177 076. 

What can you expect from us 

• AGD will acknowledge all complaints and compliments (where contact information is provided) within 5 working days of receiving it. Assessment of complaints will occur within 10 days of sending you an acknowledgment and AGD will strive to resolve complaints within 21 days of sending you an acknowledgment.
• We will aim to ensure our process for giving feedback, a compliment or making a complaint will be clear and easy to understand. It is free to provide feedback.
• AGD will treat all matters in a fair, unbiased and objective manner. You will not be adversely affected if you make a complaint.
• Any personal information provided in the course of managing feedback, compliments or complaints will be managed in accordance with relevant legal and policy requirements.  
• AGD will be clear about how a complaint has been resolved. Where a complaint remains unresolved or cannot be resolved satisfactorily, AGD will provide information about how our handling of a complaint can be reviewed or appealed. 
• AGD will use feedback, complaints and compliments to address systemic issues or trends and for continuous improvement, and to recognise our staff. 

Read the AGD Complaints, compliments and feedback policy (PDF 257KB)

Still not satisfied?

If the matter is still not resolved to your satisfaction then you can contact Ombudsman SA.

The Ombudsman is available to assist people who have complaints against the administrative actions of Government of South Australia departments or agencies, and can be contacted via the Ombudsman SA website or by phoning (08) 8226 8699 or 1800 182 150 (country SA toll free).

Please be aware that if you have not attempted to resolve the issue with AGD, then the Ombudsman may request that you do so before it formally records and/or investigates your complaint.

If you, or the person you are assisting, have a mental incapacity and their issues have not been resolved through discussion with AGD, then they (or you on their behalf) can contact the Office of the Public Advocate for assistance.

Phone: (08) 8342 8200 or 1800 066 969 (country SA toll free).