• your name
• the best way to contact you during business hours
• who we need to contact if you are making a complaint on behalf of someone else
• any help you need to communicate with us, such as an interpreter
• the details of your complaint
• if you have contacted us about this before
• what you would like to happen next.

If you need an interpreter on the phone, call 13 14 50 to request the service and phone AGD on 1800 177 076.

Customers who are deaf, hearing impaired or who have a speech impediment can contact AGD through the National Relay Service (NRS):

• TTY users phone 133 677 
• Speak and Listen users phone 1300 555 727 
• Internet relay users connect to the NRS

You will need to ask the service to connect you to AGD on 1800 177 076.

We will:

• make sure the steps to make a complaint are clear and easy to understand
• confirm we have received the complaint within 5 working days of receiving it (where contact details are included)
• assess complaints within 10 days of confirming we have received it
• strive to resolve complaints within 21 working days of confirming we have received it
• treat you fairly, in an unbiased and objective way
• manage your personal information in line with privacy laws and policies
• be clear about how a complaint has been handled. If you aren’t satisfied with the result, we will tell you how to appeal or have the way we handled the complaint reviewed
• use your complaint to help us improve the way we work and our services.

You should make a complaint if you think an AGD staff member has broken the law, or acted in a way that is seriously inappropriate or negligent.

The Independent Commissioner Against Corruption (ICAC) gives clear instructions for the steps you need to take.

Public officers must comply with the reporting directions from ICAC.   

Anyone can report suspected corruption, misconduct or maladministration. This is called a public interest disclosure (PID).

Appropriate public interest disclosures – ICAC 

Public officers can access further protections under the Public Interest Disclosure Act 2018 if they reasonably suspect potential corruption, misconduct or maladministration. They must still report to ICAC but the response will follow the PID Act.

AGD procedure

Procedure - Public interest disclosure

Appendix to procedure - Public interest disclosure

Make a disclosure

Contact an AGD responsible officer to make a disclosure about AGD or an employee.

Contact a responsible officer in AGD

Email:  AGD_PID [at] sa.gov.au ()

Phone: 1800 177 076 (free call)

Post:  Private and Confidential

           Public Interest Disclosure, Attorney-General's Department

           GPO Box 464

           Adelaide SA 5001

Contact another relevant authority

You can also report to another relevant authority but who you contact will depend on your circumstances of your report.

Relevant authorities – ICAC website

Before making a disclosure

Please consider:

• whether the information you are revealing is considered appropriate under the PID Act.
• who is an appropriate authority to contact and report the disclosure.
• Any obligations under the:
  •  Directions and Guidelines for public officers - ICAC
  •  Code of Ethics for the South Australian Public Sector