Feedback - opinions, comments and expressions of interest or concern, made directly to or about AGD, its products, services, staff or its handling of a complaint, where there is no explicitly or implicitly expected or legally required response or resolution.
A complaint - an expression of dissatisfaction related to AGD’s services, staff or the handling of a complaint, where a response or resolution is explicitly or implicitly expected or legally required
A compliment - positive feedback about AGD’s products, services, staff or the handling of a complaint. It can recognise a skill, behaviour or activity of AGD as a whole, a Business Unit, or individual staff member.
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