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Gambling regulator to tackle barring breaches

13 June 2019

South Australia’s liquor and gambling regulator will begin an enforcement campaign targeting gambling venues to ensure barred people are refused entry to those venues.

Commissioner for Liquor and Gambling Dini Soulio said that since Consumer and Business Services assumed responsibility for all gambling regulation at the end of last year, the agency has streamlined the process to allow people to become barred from gambling.

He said it was important to ensure venues are complying with their obligations by identifying barred patrons and refusing them entry.

“Barring orders are an essential part of our arsenal when it comes to helping people with a gambling problem or who are at risk of developing a gambling problem and protecting people from the devastating impacts of gambling-related harm,” Mr Soulio said.

“It’s why we’ve moved to make the process easier, so that when someone applies to Consumer and Business Services to be barred from a specific venue we will grant that order on the same day.

“We take breaches of barring orders by venues extremely seriously, which is why our compliance officers will be targeting venues to ensure they understand – and are complying with – the laws surrounding barring orders.”

Mr Soulio said that enforcement officers would undertake spot checks in both metropolitan and regional areas to ensure gambling venues understood and are complying with their responsibilities.

“We will be checking patron interactions in gaming venues, as well as undertaking covert surveillance and ‘mystery shopper’ activities, where CBS staff will actively test how well venue staff are enforcing barring orders.

“The activity we are now planning will complement our ongoing compliance activity – which includes regular information sessions and education campaigns targeted at the sector and general and targeted compliance visits.”

If any person, or their family members, need support in relation to their gambling or gambling is causing harm, they can contact CBS on 8226 7233, speak to venue staff or contact the Gambling Helpline on 1800 858 858.