Go to top of page

We need to talk; compulsory conciliation getting results

5 February 2014

Consumers are avoiding lengthy and costly court proceedings in disputes with traders in almost 90 per cent of cases where there is a complaint, thanks to a new compulsory conciliation process.

Minister for Business Services and Consumers John Rau says the new dispute resolution method which forces traders to the table has achieved positive outcomes in 169 of 193 cases (88.6%) in its first year in operation.