To:

The Honourable John Rau MP

Deputy Premier

Attorney-General

Minister for Justice Reform

Minister for Industrial Relations

Minister for Child Protection Reform

Minister for Consumer and Business Services

 

This annual report is presented to Parliament to meet the statutory reporting requirements of Public Sector Act 2009, Criminal Law (Sentencing) Act 1988, Criminal Law (Sentencing) Regulations 2014, Associations Incorporation Act 1985, Building Work Contractors Act 1995, Companies (Administration) Act 1982, Conveyancers Act 1994, Co-operatives National Law (SA) Act 2013, Fair Trading Act 1987, Land Agents Act 1994, Land Valuers Act 1995, Liquor Licencing Act 1997, Plumbers, Gas Fitters and Electricians Act 1995, Residential Tenancies Act 1995, Residential Parks Act 2007, Second-hand Vehicle Dealers Act 1995, Security and Investigation Industry Act 1995, Carers’ Recognition Act 2005 and meets the requirements of Premier and Cabinet Circular PC013 Annual Reporting.

This report is verified to be accurate for the purposes of annual reporting to the Parliament of South Australia.

Submitted on behalf of the Attorney-General's Department by:

Ingrid Haythorpe

Chief Executive

---

Section A: Reporting required under the Public Sector Act 2009, the Public Sector Regulations 2010 and the Public Finance and Audit Act 1987

Agency purpose or role

Vision: A safe, inclusive, fair and prosperous South Australia

Purpose: Develop and deliver laws, policy and services that support safety and prosperity and enable timely, fair and inclusive justice for all South Australians

Objectives

• Help make South Australia safe and prosperous

• South Australians know their rights and obligations

• South Australians have contemporary, inclusive and efficient civil, criminal and

• administrative justice systems 

• We support our staff and strive to constantly improve our business

Key strategies and their relationship to SA Government objectives

Key strategy	SA Government objective
Develop laws and policy that increase personal, public and workplace safety.	South Australia, the best place to do business (Economic Priority 7)
Engage with communities on strategies that prevent crime and reduce harm.	South Australian Strategic Plan: Target 17 reduce victim reported crime
Make it easier for clients, partners and citizens to interact with us, including through technology.	Digital by default
Promote and protect the rights of vulnerable people.	Safe communities, healthy neighbourhoods (7 Strategic Priorities)

Further information on SA Government objectives is located at http://saplan.org.au/

Agency programs and initiatives and their effectiveness and efficiency

We help make South Australia safe and prosperous

Maintaining the work injury reduction trend in South Australia

SafeWork SA conducted or provided over 33,153 educational activities or compliance visits.

Education activities include providing practical work health and safety information, support and advice tailored to the specific needs of each workplace based on their size, industry and risk. Compliance visits are in line with targeted programs which have addressed specific industry issues, identified through analysis of workers compensation and existing SafeWork SA data.

SafeWork SA finalised 96% of complaints received within 6 months.

High risk incidents and complaints are responded to promptly. Resolving incidents and issues of alleged non-compliance through workplace attendance and rectification has prevented potential workplace injuries.

Maintain and upgrade the SA Government Radio Network (SAGRN)

Installation of the new technology and equipment to be delivered as part of the main and final stage of the SA Government Radio Network (SAGRN) upgrade commenced in 2016-17 and is well underway. 24x7 SAGRN services were available for greater than 99.9% of the time.

Work has included:

• progressive replacement of the SAGRN’s over 6,000km of inter-site transmission links with enhanced and more resilient capabilities
• installation of new enhanced technology and equipment at all of the SAGRN’s more than 200 voice radio and paging sites and towers.

Work will continue to improve service coverage by way of the 10 new Voice radio sites and 13 new Paging sites to be delivered as part of the upgrade.

South Australian Computer Aided Dispatch (SACAD) systems and services

A 24x7 service was available for greater than 99.9% of the time

SACAD service supplies the main information management systems on which the state’s three main emergency (000) communications centres depend. It assists operators to send the most appropriate resource to emergency incidents thereby minimising harm.

National Partnership Agreement on Legal Assistance Services

Agreement with the Legal Services Commission and contracts with community legal service providers are in place with services commencing by July 2017.

Streamlined access to basic legal information and advice services. Consistent eligibility, triage and referral practices will ensure priority is given to the most vulnerable people and that people will receive the right service, at the right time, no matter where they live.

White Ribbon

19 departments achieved White Ribbon Workplace Accreditation.

The Equal Opportunity Commission leads the White Ribbon Workplace Accreditation Program across government. The program recognises workplaces that are taking active steps to stop violence against women. White Ribbon Workplaces engender a whole of organisation commitment to stop violence against women to create a safer and more respectful workplace.

South Australian Police (SAPOL) Review and Restorative Engagement program

Independent review conducted into the nature and extent of sex discrimination and sexual harassment within SAPOL.

As a result of the review those harmed by sexual harassment and discrimination were provided the opportunity to safely and confidentially seek acknowledgement and an apology from SAPOL.

Domestic violence discussion

Released a domestic violence discussion paper consulting on specific topics regarding reform and updating the community on current initiatives.

The discussion paper was released and consulted upon, feedback is currently being considered. The department received 75 written submissions, 510 responses to the survey targeting community members and 119 responses to the survey targeting people working in the domestic violence sector. The large volume of feedback received demonstrates the importance of this issue to our community.

Circuit and country committals

The planning for the circuit and country committals project is complete and the Office for the Director of Public Prosecutions took over responsibility from South Australian Police for country and circuit committals as of 1 July 2017.

Changes to the circuit and country committals system are expected to deliver significant efficiencies and benefits to the sector including:

• reducing the number of matters listed in the higher courts
• better utilising South Australia Police resources in country locations
• engaging with victims and witnesses in the critical early stages of matters

providing defence the opportunity to participate in meaningful negotiations before matters are committed to the higher courts.

Drugs in drivers (oral fluids)

Forensic Science SA report 91% of drugs in driver (oral fluids) samples referred, were completed in less than one month.

Forensic Science SA (FSSA) significantly improved the testing efficiency of oral fluids through the introduction of an automated robotic platform. The platform has eliminated all manual handling processes, allowing resources to be redirected to other critical activities, and has reduced the potential for human error in sample processing. The increased capacity offered through the robotic platform improves capability to deal with the expected rise in sample numbers, without negatively impacting turn-around times.

Liquor Licensing

Liquor Licensing (Liquor Review) Amendment Bill 2017 introduced into Parliament on 29 March 2017.

This Bill strikes a balance between fostering a vibrant industry for our state, supporting local businesses to thrive, and ensuring there are adequate safeguards in place to protect our community.

Child Protection

Developed, introduced and passed legislation introducing working with children checks in South Australia the Child Safety (Prohibited Persons) Act 2016.

The Act replaces the Children's Protection Act 1993 and ensures that keeping children and young people safe from harm is paramount. It also gives a voice and better representation to children and young people under custody and guardianship orders in decisions that will affect their lives.

Developed and introduced legislation reforming the child protection system in South Australia the Children and Young People (Safety) Bill 2017.

This Bill will minimise risk to children posed by persons who work or volunteer with them by prohibiting those who pose an unacceptable risk to children from working or volunteering with children. A central assessment unit will undertake working with children checks for persons who want to work or volunteer with children.

Rip it Up

The Attorney-General’s Department converted 28 paper based forms into online forms. An additional 261 forms are in scope for conversion. Consumer and Business Services received on average 87% of occupational licence fees online and 78% of annual liquor licence applications online.

Rip it Up is a process to review all government citizen and business forms to reduce their length, remove duplication and only seek critical information. Where possible, forms will be removed all together or made digital. By converting customer facing forms to an online format, customers can complete forms online, removing the need to print, sign, scan and email.

Simplify Day

The Attorney-General’s Department lead the Simplify Day program and contributed 20 initiatives to Simplify Day.

Simplify Day focuses on removing red tape imposed on businesses.

By removing outdated and redundant   processes businesses are enabled to simply get on and grow the business, economy and create jobs.

This year Consumer and Business Services contributed 14 initiatives, SafeWork SA 3 and the Attorney-General 3.

South Australians know their rights and obligations, which the Attorney-General’s Department administers fairly

Freedom of Information

75% of all Freedom of Information applications received electronic determinations. 94% of email applications, received electronic determinations.

Providing digital documents instead of hardcopies reduces mailing and printing costs and reduces time to deliver the information to the applicant.

Advance Care Directives

Developed an education program for health services about Advance Care Directives and the dispute resolution service. A program was developed and rolled out for 6 education sessions in metropolitan health services. Stage 2 will see the program rolled out to regional South Australia.

After 2 years of operation it was timely to update service providers in relation to the Advanced Care Directives Act 2013 and the dispute resolution service.

The Office of the Public Advocate has worked with SA Health to develop webinars, as well as review and update written resources/references to provide clarity about Advance Care Directives and health consents to health and allied health professionals.

Good to Go media campaign

Improve awareness of the benefits of having a valid Will and awareness of Public Trustee services

Public Trustee report the Good to Go media campaign improved awareness of the benefits of Wills and Public Trustee services. As a result of the campaign, there was an increase in new Wills written for the corresponding period of over 22%. The campaign’s results for the primary target audience (30-49 year olds) showed an increase in new and revised Wills of 37% and 27% respectively.

South Australians have contemporary, inclusive and efficient civil, criminal and administrative justice systems

Fines Recovery

The Fines Enforcement and Recovery Unit on average resolved 89.6% of debt during 2016-17.

The Fines Enforcement and Recovery Unit hold fines debtors accountable to resolve their debt in a timely and appropriate manner.

Debt is resolved if repaid, deferred as uncollectable or repaid through non-monetary means such as community service.

Improved capabilities for justice agencies to share information

A phased implementation of eBrief –Stage 1 went live in March 2017.

The project delivers a document dissemination, management, and processing system to the criminal justice sector to promote a more efficient, secure and controlled method of information sharing for major indictable prosecution briefs.

Those registered for the eBrief system have immediate and continuous access to brief material, once made available, anywhere and at any time via the Cloud. Reducing the need for hard copies.

It is hoped that efficiencies will be achieved in the provision of disclosure material reducing adjournment delays for matters before the court, resulting in swifter resolution of matters and quicker outcomes for victims.

Forensic Science Laboratory Information Management System

Deployment of phase one of the Laboratory Information Management System was re-scheduled from June 2017 to September 2017.

The Laboratory Information Management System provides greater agility across the business as it can be configured in-house to deal with changing processes, new objectives and technological advancements allowing Forensic Science SA (FSSA) to continue providing contemporary services to the justice system in SA. It will result in a net reduction in IT expenses and will improve the security of FSSA’s confidential records. As the system matures, information will be transferred seamlessly across FSSA and the justice sector by linking with other justice systems.

Providing communication assistance for vulnerable people in and out of court

During 2016-17

• 27 volunteer Communication Partners trained
• 66 contacts by criminal justice personnel to the Communication Partner Service

30 attendances by a communication Partner to either police interviews or the court.

The communication partners service managed by Uniting Communities provides trained, independent volunteers to facilitate effective communication between vulnerable victims, witnesses, suspects and defendants with complex communication needs and others in the criminal justice process.

Communication partners undergo a robust selection process and are required to have qualifications and undertake specific competency training.

We support our staff and strive to constantly improve our business

Internal reporting and data analysis

Continue to develop current reporting and analysis tools and investigate additional tools.

More developed reporting and analysis tools will reduce the cost of producing reports and meet the increasing needs of department executive and business units.

Staff Performance and Development Reviews

89% of Attorney-General’s Department staff participated in a performance review in 2016-17 compared to 68% in 2015-17.

An online performance development management system requires staff to engage in regular performance discussions and have at least one learning development opportunity per year. Staff performance and development reviews are recorded quarterly in the management system.

Business Process Improvement

In 2016-17, three formal Business Process Improvement programs were delivered to staff in addition to sessions tailored for several business units.

AGD is committed to Business Process Improvement as one method to ensure the Department delivers high quality service and continues to improve its services to its customers.

Business Process Improvement is a problem-solving approach that staff at all levels can use. Since 2012, over 400 staff have received BPI training.

Records and Information Management

Information Management Services developed and implemented an ongoing information management training and education program.

Previously, training was ad-hoc and not all staff were aware of good records management practices. Good practice is essential to ensure records are kept, stored and archived accurately and also to ensure records can be retrieved in a timely manner. This reduces inaccuracies and cost.

AGD Reconciliation Action Plan

The Attorney-General’s Department participated in the National Apology and Reconciliation Week events and NAIDOC march.

These both demonstrate a commitment to ending discrimination and building a supportive and inclusive society for all South Australians.

Rainbow Strategy

AGD participated in the Feast Festival march.

These both demonstrate a commitment to ending discrimination and building a supportive and inclusive society for all South Australians.

AGD Wellbeing program 

The employee wellbeing program has been implemented in four business units and continues to be rolled out across the organisation.

The program has identified business unit specific priorities for employee wellbeing with each business unit setting up processes to address wellbeing in their area. Wellbeing is further discussed under occupational health, safety and rehabilitation programs.

 

Legislation administered by the agency 

The Attorney-General’s strategic plan can be accessed at https://www.agd.sa.gov.au/resources/strategic-plan

Attorney-General
Action for Breach of Promise of Marriage (Abolition) Act 1971
Acts Interpretation Act 1915
Adelaide Children's Hospital and Queen Victoria Hospital (Testamentary Dispositions) Act 1990
Administration and Probate Act 1919
Administrative Arrangements Act 1994
Administrative Decisions (Effect of International Instruments) Act 1995
Aged and Infirm Persons' Property Act 1940
Age of Majority (Reduction) Act 1971
Aircraft Offences Act 1971
ANZ Executors and Trustee Company (South Australia) Limited (Transfer of Business) Act 1996
Associations Incorporation Act 1985
Australia Acts (Request) Act 1985
Australian Crime Commission (South Australia) Act 2004
Bail Act 1985
Ballot Act 1862
Bills of Sale Act 1886
Births, Deaths and Marriages Registration Act 1996
Burial and Cremation Act 2013
Business Names (Commonwealth Powers) Act 2012
Child Sex Offenders Registration Act 2006
Civil Liability Act 1936
Classification of Theatrical Performances Act 1978
Classification (Publications, Films and Computer Games) Act 1995
Commercial Arbitration Act 2011
*Commonwealth Legislative Power Act 1931
Commonwealth Places (Administration of Laws) Act 1970
Commonwealth Powers (De Facto Relationships) Act 2009
Commonwealth Powers (Family Law) Act 1986
Community Titles Act 1996
Companies (Administration) Act 1982
Constitutional Powers (Coastal Waters) Act 1979 Co-operatives National Law (South Australia) Act 2013
Coroners Act 2003
Corporal Punishment Abolition Act 1971
Corporations (Administrative Actions) Act 2001
Corporations (Ancillary Provisions) Act 2001
Corporations (Commonwealth Powers) Act 2001
Corporations (South Australia) Act 1990
Courts Administration Act 1993
Credit (Commonwealth Powers) Act 2010
Credit (Transitional Arrangements) Act 2010
Criminal Assets Confiscation Act 2005
Criminal Investigation (Covert Operations) Act 2009
Criminal Investigation (Extraterritorial Offences) Act 1984
Criminal Law (Clamping, Impounding and Forfeiture of Vehicles) Act 2007
Criminal Law Consolidation Act 1935
Criminal Law (Forensic Procedures) Act 2007
Criminal Law (High Risk Offenders) Act 2015
Criminal Law (Legal Representation) Act 2001
Criminal Law (Sentencing) Act 1988
Cross-border Justice Act 2009
Crown Proceedings Act 1992
Da Costa Samaritan Fund (Incorporation of Trustees)
Death (Definition) Act 1983
Debtors Act 1936
Defamation Act 2005
Director of Public Prosecutions Act 1991
District Court Act 1991
Domestic Partners Property Act 1996
Domicile Act 1980
Dust Diseases Act 2005
Election of Senators Act 1903
Electoral Act 1985
Electronic Conveyancing National Law (South Australia) Act 2013
Electronic Transactions Act 2000
Encroachments Act 1944
Enforcement of Judgments Act 1991
Environment, Resources and Development Court Act 1993
Equal Opportunity Act 1984
Essential Services Act 1981
Estates Tail Act 1881 (The)
Evidence Act 1929
Evidence (Affidavits) Act 1928
Expiation of Offences Act 1996
Family Relationships Act 1975
Federal Courts (State Jurisdiction) Act 1999
Fences Act 1975
Financial Sector Reform (South Australia) Act 1999
Foreign Judgments Act 1971
Free Presbyterian Church (Vesting of Property) Act 2001
Frustrated Contracts Act 1988
Graffiti Control Act 2001
Guardianship and Administration Act 1993
Guardianship of Infants Act 1940
Independent Commissioner Against Corruption Act 2012
Industrial Referral Agreements Act 1986
Inheritance (Family Provision) Act 1972
Intervention Orders (Prevention of Abuse) Act 2009
James Brown Memorial Trust Incorporation Act 1990
Judicial Administration (Auxiliary Appointments and Powers) Act 1988
Judicial Conduct Commissioner Act 2015
Juries Act 1927
Jurisdiction of Courts (Cross-vesting) Act 1987
Justices of the Peace Act 2005
Land Acquisition Act 1969
Landlord and Tenant Act 1936
Law of Property Act 1936
Law Reform (Contributory Negligence and Apportionment of Liability) Act 2001
Legal Practitioners Act 1981
Legal Services Commission Act 1977
Legislation Revision and Publication Act 2002
Liens on Fruit Act 1923
Limitation of Actions Act 1936
Listening and Surveillance Devices Act 1972
Little Sisters of the Poor (Testamentary Dispositions) Act 1986
Lobbyists Act 2015
Magistrates Act 1983
Magistrates Court Act 1991
Marketable Securities Act 1971
Members of Parliament (Register of Interests) Act 1983
Mercantile Law Act 1936
Minors Contracts (Miscellaneous Provisions) Act 1979
Misrepresentation Act 1972
Misrepresentation Act 1972
Oaths Act 1936
Occupational Health, Safety and Welfare Act 1986
Off-shore Waters (Application of Laws) Act 1976
Ombudsman Act 1972
Parliamentary Committees Act 1991
Partnership Act 1891
Personal Property Securities (Commonwealth Powers) Act 2009
Police Complaints and Discipline Act 2016
Powers of Attorney and Agency Act 1984
Professional Standards Act 2004
Prohibited Areas (Application of State Laws) Act 1952
Public Trustee Act 1995
Racial Vilification Act 1996
Real Property Act 1886
Real Property (Commonwealth Titles) Act 1924
Real Property (Foreign Governments) Act 1950
Real Property (Registration of Titles) Act 1945
Recreation Grounds (Regulations) Act 1931
Registration of Deeds Act 1935
Relationships Register Act 2016
Royal Commissions Act 1917
Royal Style and Titles Act 1973
*RSL Memorial Hall Trust Act 1997
Sale of Goods Act 1895
Sale of Goods (Vienna Convention) Act 1986
Sea-Carriage Documents Act 1998
Security and Investigation Industry Act 1995
Serious and Organised Crime (Control) Act 2008
Serious and Organised Crime (Unexplained Wealth) Act 2009
Settled Estates Act 1880
Settled Estates Act Amendment Act 1889 (The)
Sex Disqualification (Removal) Act 1921
Sexual Reassignment Act 1988
Sheriff's Act 1978
Shop Theft (Alternative Enforcement) Act 2000
Solicitor-General Act 1972
South Australian Civil and Administrative Tribunal Act 2013
Spent Convictions Act 2009
State Records Act 1997
St. John (Discharge of Trusts) Act 1997
Stock Mortgages and Wool Liens Act 1924
Strata Titles Act 1988
Subordinate Legislation Act 1978
Summary Offences Act 1953
Summary Procedure Act 1921
Supreme Court Act 1935
Survival of Causes of Action Act 1940
Tattooing Industry Control Act 2015
Terrorism (Commonwealth Powers) Act 2002
Terrorism (Police Powers) Act 2005
Terrorism (Preventative Detention) Act 2005
Thomas Hutchinson Trust and related Trusts (Winding Up) Act 1995
Trustee Act 1936
Trustee Companies Act 1988
Unclaimed Goods Act 1987
Victims of Crime Act 2001
*Waite Trust (Miscellaneous Variations) Act 1996
Warehouse Liens and Storage Act 1990
Whistleblowers Protection Act 1993
Wills Act 1936
Worker's Liens Act 1893
Work Health and Safety Act 2012
Young Offenders Act 1993
Youth Court Act 1993

Minister for Industrial Relations
Construction Industry Long Service Leave Act 1987
Dangerous Substances Act 1979
Daylight Saving Act 1971
Employment Agents Registration Act 1993
Explosives Act 1936
Fair Work Act 1994
Fair Work (Commonwealth Powers) Act 2009
Holidays Act 1910
Long Service Leave Act 1987
Return to Work Act 2014
Shop Trading Hours Act 1977
South Australian Employment Tribunal Act 2014
Standard Time Act 2009
WorkCover Corporation Act 1994

Minister for Child Protection Reform
Child Protection Review (Powers and Immunities) Act 2002
Commission of Inquiry (Children in State Care and Children on APY Lands) Act 2004

Minister for Consumer and Business Services
Authorised Betting Operations Act 2000
Building Work Contractors Act 1995
Casino Act 1997
Collections for Charitable Purposes Act 1939
Conveyancers Act 1994
Fair Trading Act 1987
Gaming Machines Act 1992
Hairdressers Act 1988
Independent Gambling Authority Act 1995
Land Agents Act 1994
Land and Business (Sale and Conveyancing) Act 1994
Land Valuers Act 1994
Liquor Licensing Act 1997
Lottery and Gaming Act 1936
Occupational Licensing National Law (South Australia) Repeal Act 2016
Plumbers, Gas Fitters and Electricians Act 1995
Prices Act 1948
Problem Gambling Family Protection Orders Act 2004
Residential Parks Act 2007
Residential Tenancies Act 1995
Second-hand Vehicle Dealers Act 1995

* Denotes Act of limited application

Organisation of the agency

• Chief Executive, Attorney-General's Department
  • Office of the Chief Executive
    • Strategic Communications group
  • Finance, People & performance
    • Financial services
    • Human resources
    • Performance and business services
    • Facilities and Security
    • State Records
  • Fines Enforcement and Recovery unit
  • Legal, Legislative & justice services
    • Justice sector reform 
    • Legal Services
    • South Australian Civil and Administrative Tribunal
    • South Australian Employment Tribunal 
    • Industrial Relations Court and Commission
    • Health Practitioners Tribunal 
  • Projects and technology
    • Public safety solutions
    • ICT Project delivery
    • Justice Technology Services
    • ICT services
    • Information management services
  • Rights protection and policy
    • Policy and research
    • Rights protection and social justice
    • Forensic Science SA
    • Independent Gambling Authority
  • SafeWork SA
    • Compliance and Enforcement
    • Workplace, education and Business services
  • Consumer and business services

Other agencies related to this agency (within the Minister’s area/s of responsibility)

Nil

Employment opportunity programs

Aboriginal employment initiatives

AGD has increased the number of Aboriginal employees of its total workforce from 1.7% as at 30 June 2016 to 1.9% as at 30 June 2017.

Disability employment initiatives

AGD increased the number of employees with a declared disability from 3.3% as at 30 June 2016 to 3.4% at 30 June 2017.

Traineeships and cadetships

AGD’s Chief Executive was the project sponsor for the Jobs 4Youth Program. During the 2016-2017 financial year, AGD employed 7 trainees through Jobs4Youth. AGD also supported 4 Indigenous cadetships during this period.

Agency performance management and development systems

Performance review and development discussions occur at least biannually

89% of employees participated in a performance review and development discussion in the 2016-17 financial year up from 68% in 2015-16.

An online performance management and learning platform has been implemented across the department

The online platform increases accessibility for employees and managers to record performance and development discussions, provides a directory of learning modules and maintains the department’s corporate training records.

Occupational health, safety and rehabilitation programs of the agency and their effectiveness

The AGD employee wellbeing program is a structured process for identifying and implementing strategies to support and build employee wellbeing. The program focusses on 10 wellbeing factors identified as key aspects of overall employee wellbeing and are included as part of the AGD wellbeing framework

The employee wellbeing program continues to be rolled out across the organisation with the Consumer and Business Services, the Crown Solicitor’s Office, Public Safety Solutions and the Office of the Director of Public Prosecutions having involvement in the program so far. The program has identified business unit specific priorities for employee wellbeing with each business unit setting up processes to address wellbeing in their area.

Early Intervention, Return to Work and Injury Management Program

Confidential, systematic and proactive monitoring of ‘potential’ work and non-work related injuries and illnesses impacting on employees and their work/workplace. 10.5% decrease in workers compensation claims 43% decrease in new psychological injury claims 8% increase in new physical injury claims $169,893 decrease in the total cost of claims 2% decrease in total time lost for claims.

Work Health Safety Program

The Work Health Safety and Injury Management Program (2015/17) is 90% complete. Work health safety and injury management risks integrated into the wider organisational planning and risk management processes Risk-based internal audit program implemented (2016/18). Influenza vaccination program indicates a saving of 2.4 sick leave days per person vaccinated Further development and roll-out of face to face and online mandatory work health safety and injury management training.

Fraud detected in the agency

Category/nature of fraud	Number of instances
Not applicable	0

Strategies implemented to control and prevent fraud

The Attorney-General’s Department is committed to the prevention, detection and reporting of fraud and corruption in connection with its activities.

The department has established a number of key fraud and corruption control strategies.

Every employee has an obligation to report any suspected fraud, corruption, maladministration and misconduct in accordance with the Independent Commissioner.

Data for the past five years is available at: https://data.sa.gov.au/data/dataset/attorney-generals-department-annual-report-data-fraud

Whistle-blowers’ disclosure

Number of occasions on which public interest information 0
has been disclosed to a responsible officer of the agency
under the Whistle-blowers’ Protection Act 1993

Data for the past five years is available at: https://data.sa.gov.au/data/dataset/attorney-generals-department-annual-report-data-whistle-blowers-disclosure

Executive employment in the agency

South Australian Executive Service 1 - 51

South Australian Executive Service 2 - 23

Chief Executive - 1

Director of Public Prosecutions - 1

Police Ombudsman - 1

Solicitor General - 1

Commissioner for Victim’s Rights - 1

Equal Opportunity Commissioner - 1

For further information, the Office for the Public Sector has a data dashboard for further information on the breakdown of executive gender, salary and tenure by agency.

Consultants

The following is a summary of external consultants that have been engaged by the agency, the nature of work undertaken and the total cost of the work undertaken.

All consultancies below $10,000 each

Various

$ 75,000

Consultancies above $10,000 each

Adelaide Research and Innovation

Technical advice on hazardous substances materials for emergency services.

Anteris Management Pty Ltd

Fines Enforcement and Recovery Unit review.

Catherine Branson

Review under the Police Act 1998

Cathleen Brown Consulting

South Australia police independent review into sexual harassment, sex discrimination and predatory behaviour.

David Caple and Associates

Expert advice (report) in relation to investigations of fatalities at the new Royal Adelaide Hospital.

Experience Matters Pty Ltd

Business systems review project (Crown Solicitor's Office).

Experience Matters Pty Ltd

Information governance framework project.

Geohart Limited

Expert advice (engineering services) in relation to investigation of BHP-Olympic Dam fatality.

GRG Consulting Engineers

Professional engineering services in relation to incident investigations.

KPMG

Fines Enforcement and Recovery Unit planning.

Kroon Technology

Professional engineering services in relation to incident investigations.

M T Deslandes Consulting

Domestic violence discussion paper and facilitation report.

Materne Pennino Hoare Architects

Professional services relating to office alterations (Crown Solicitor's Office).

Materne Pennino Hoare Architects

Professional services relating to office alterations (SA Employment Tribunal).

Michael David QC

Report to Parliament on aspects of the Evidence Act.

Mint Research Pty Ltd

Data analysis and reporting to the Equal Opportunity Commissioner on the South Australia Police staff survey.

Protocol Safety Management

Expert advice (witness) in relation to investigations of fatalities at the new Royal Adelaide Hospital.

Remcast Pty Ltd

Fines Enforcement and Recovery Unit current project assessment.

The Hon David Bleby QC

Review as per section 96 of the South Australian Civil and Administrative Tribunal Act 2013.

The Hon Kevin Duggan

Chair of the Sentencing Advisory Committee.

The Hon Kevin Duggan

Appointee pursuant to s46 of the Independent Commissioner Against Corruption Act 2012.

University of Adelaide

Technical advice coordinator and research contract (Safework SA).

Total all consultancies $928,000

Data for the past five years is available at: https://data.sa.gov.au/data/dataset/attorney-generals-department-annual-report-data-consultants

See also https://www.tenders.sa.gov.au/tenders/index.do for a list of all external consultancies, including nature of work and value. See also the Consolidated Financial Report of the Department of Treasury and Finance http://treasury.sa.gov.au/ for total value of consultancy contracts across the SA Public Sector.

Financial performance of the agency

The following is a brief summary of the overall financial position of the agency. The information is unaudited. Full audited financial statements for 2016-17 are attached to this report.

The department recorded a net cost of services of $115.2 million in 2016-17, compared with a revised budgeted net cost of $123.2 million. The favourable result is largely attributed to unspent funding associated with specific initiatives which will be carried over into 2017-18.

Allowing for these carryovers, the netcost of services outcome was largely in line with budget.

The detailed 2016-17 financial statements and notes to the accounts are presented in the Appendices.

Summary income statement 

Actual Result 2016-17 $'000

Expenses $242,987

Income (exec. revenue from government ) $127,801

Net cost of providing services -115,186

Revised Budget 2016-17 $'000

Expenses $252,782

Income (exec. revenue from government ) $129,594

Net cost of providing services -123,188

Variance $'000

Expenses $9795

Income (exec. revenue from government ) -$1793

Net cost of providing services 8,002

Actual Result 2015-16 $'000

Expenses $243,199

Income (exec. revenue from government ) $132,552

Net cost of providing services -110,647

Total expenses were $243 million in 2016-17, which is consistent with the total expenses of $243.2 million in 2015-16. A summary of expenses by category is shown in the figure below.

Expenses by category 2016-17

• Employee benefits ($157.6 million)
• Supplies and services ($68.0 million)
• Grants and subsidies ($10.7 million)
• Depreciation ($5.4 million)
• Other ($1.3 million)

Income from operating activities was $127.8 million in 2016-17, compared with $132.6 million in 2015-16, with the decrease attributable to once-off funding received in 2015-16.

Total operating income for 2016-17 including revenue from government was $245.2 million. Revenue from State Government appropriations accounted for around 48% of total income. A summary of income by source is shown in the figure below.

Income by category 2016-17

• Revenue from SA Government ($117.3 million)

• Fees and charges ($101.8 million)

• Recoveries ($17.6 million)

• Commonwealth revernue ($4.1 million)

• Other income ($2.7 million)

• Grants and subsidies ($1.6 million)

 

Statement of Financial Position

AGD’s net assets increased by $2.3 million during 2016-17. The increase is mainly due to an increase in cash associated with expenditure that will be carried over into 2017-18.

Summary of Financial Position

2016-17 Actual $'000

Current assests 56,507

Non-current assets 33,398

Total assets 89,905

Current liabilities 32,519

Non-current liabilities 41,438

Total liabilities 73,958

Net assets 15,948

2015-16 Actual $'000

Current assests 48,491

Non-current assets 33,503

Total assets 81,994

Current liabilities 27,150

Non-current liabilities 41,059

Total liabilities 68,209

Net assets 13,785

Other financial information

Account Payment Performance

Treasurer’s Instruction 11 requires all undisputed account to be paid within 30 days of the date of the receipt of the invoice or claim unless there is a discount or written agreement between the agency and the creditor.

Account payment performance 2016-17

	Accounts paid		Value of accounts paid
	Number	%	$	%
Paid within 30 calendar days	22,965	97.3%	191,891,645	93.9%
Paid within 31 to 60 calendar days	384	1.6%	8,593,469	4.2%
Paid greater than 60 calendar days	266	1.1%	3,893,806	1.9%

The department was able to pay 97.3% of all invoices within 30 calendar days (97.9% in 2015-16). The remaining 2.7% of invoices reflect both disputed accounts and late payment of undisputed accounts (2.1% in 2015-16).

Other information requested by the Minister(s) or other significant issues affecting the agency or reporting pertaining to independent functions

Nil to report

Section B: Reporting required under any other act or regulation

Criminal Law (Sentencing) Act 1988 and Criminal Law (Sentencing) Regulations 2014

The Fines Enforcement and Recovery Officers’ Annual Report 2016-17

65A—Annual report (1) The Chief Executive of the administrative unit of the Public Service that is, under the Minister, responsible for the administration of this Act must, not later than 31 October in each year, submit to the Minister a report on the work of the Fines Enforcement and Recovery Officer for the financial year ending on the preceding 30 June. (2) The report must include information prescribed by the regulations or required by the Minister.

Annual Report 2016-17

In accordance with the Criminal Law (Sentencing) Act 1988 and Criminal Law (Sentencing) Regulations 2014, the work of the Fines Enforcement and Recovery Officer for financial year 2016-17 is reported in the tables below. Note that some totals may not add due to rounding.

Total amount of debt payable to the Fines Enforcement and Recovery Officer as at 1 July 2016

Court penalties - $121.7m

Expiation - $246.9m

Total - $368.7m

Total amount of debt that became payable to the Fines Enforcement and Recovery Officer during the financial year (1 July 2016 to 30 June 2017)

Court penalties - $47.4m

Expiation - $123.8m

Total - $171.2m

Total amount paid to the Fines Enforcement and Recovery Officer during the financial year (1 July 2016 to 30 June 2017)

Court penalties - $31.7m

Expiation - $93.0m

Total - $124.6m

Total amount of debt waived* by the Fines Enforcement and Recovery Officer during the financial year (1 July 2016 to 30 June 2017)

Court penalties - $3.2m

Expiation - $6.6m

Total - $9.8m

Total amount that was payable to the Fines Enforcement and Recovery Officer during the financial year (1 July 2016 to Penalties 30 June 2017) including-:

Total amount subject to Arrangements

Court penalties - $40.1m

Expiation - $85.7m

Total - $125.8m

Total amount on which Payment has been deferred (Stay, Community Service, Charge on Land)

Court penalties - $36.3m

Expiation -$68.9m

Total - $105.1m

Total amount subject to Enforcement Action

Court penalties - $29.4m

Expiation - $46.1m

Total - $75.5m

Total amount not yet due (not debt)

Court penalties - $22.7m

Expiation - $17.3m

Total - $40.0m

Total amount not owed to State

Court penalties - $4.5m

Expiation - $28.1m

Total - $32.6m

Grand Total

Court penalties - $133.0m

Expiation - $246.1m

Total - $379.1m

External debt collection agency panel engaged to assist in the recovery of debt. All payments from debtor contact made to Fines Enforcement and Recovery Unit not external agency.

*The Fines Enforcement and Recovery Officer has absolute discretion to waive payment of a fine or any part of a fine. When an enforced fine is waived the liability for payment is expunged.

Associations Incorporation Act 1985 Associations Incorporation Act

Annual Report

S9 – Annual report

(1)        The Commission must, on or before 31 December in each year, deliver to the Minister a report on the administration of this Act during the period of 12 months that ended on the preceding 30 June.

Associations	2016-17	2015-16
Incorporated associations on the register	20697	20533
Incorporated during the year	306	341
De-registered and wound-up	88	100
Periodic returns lodged	584	610
Searches of the public register	406	404

Building Work Contractors Act 1995 Annual Report

Building Work Contractors Act 1995

S61—Annual report

(1)          The Commissioner must, on or before 31 October in each year, submit to the Minister a report on the administration of this Act during the period of 12 months ending on the preceding 30 June.

Builders licences	2016-17	2015-16
Held by bodies corporate	4766	4536
Held by natural persons (individuals or members of partnerships) includes contractors only and contractors & supervisors. Does not include supervisors only.	18600	18645
Held by building work supervisors (registrations only)	3900	3781
Total	27266	26962
Applications for new licences/registrations or a change of conditions processed	2655	24

Companies (Administration) Act 1982 Annual Report

Companies (Administration) Act 1982

Consumer and Business Services maintains accounts where unclaimed monies from liquidators of companies (from any liquidation that commenced on or before 1 January 1991) must be deposited.

S8A—Report

(1)          The Commission shall, on or before the thirty-first day of December in each year, deliver to the Minister a report of its operations during the period of twelve months that ended on the preceding thirtieth day of June.

Companies Liquidation Account	$
Balance at 30 June 2016	94,244.40
Add: Amounts received during the year pursuant to section 427(1) of the Companies Code	0
Less: Amount paid to claimants in accordance with section 427(1) Payments to Consolidated Account in accordance with section 427(6)	0
Balance at 30 June 2017	94,244.40

Conveyancers Act 1994 Annual Report

Conveyancers Act 1994

S66 – Annual report

(1)        The Commissioner must, on or before 31 October in each year, submit to the Minister a report on the administration of this Act during the period of 12 months ending on the preceding 30 June.

(2)          The report must contain the audited statement of accounts of the indemnity fund for the period to which the report relates.

Registrations	2016-1	2015-16
Held by bodies corporate	78	69
Held by natural persons	586	583
Total	664	652
Applications for new registrations processed	47	37

A copy of the audited statement of accounts of the indemnity fund will be available on the CBS website on or before 31 December 2017.

Co-operatives National Law (SA) Act 2013 Annual Report

Co-operatives National Law (SA) Act 2013

Consumer and Business Services maintains accounts where unclaimed monies from liquidators of co-operatives (from any liquidation that commenced on or before 1 January 1991) must be deposited.

S1338D—Co‑operatives Liquidation

Companies Liquidation Account	$
Balance at 30 June 2016	$64,992.85
Add: Amounts received during the year pursuant to section 331 of the Co-operatives Act 1997	0
Less: Amount paid to claimants in accordance with section 331 Payments to Consolidated Account in accordance with section 331	0
Balance at 30 June 2017	$64,992.85

Fair Trading Act 1987 Annual Report

Fair Trading Act 1987

S12 - Annual Report

(1)          The Commissioner for Consumer Affairs must, on or before 31 October in each year, submit to the Minister a report on the administration of this Act by the Commissioner during the year ended on the preceding 30 June

Analysis of fair trading advice and conciliation undertaken

Advice and conciliation	2016-17	2015-16
Number of advices provided.	35437	40835
Number of disputes conciliated.	1409	1171
Number of disputes referred to compulsory conciliation conference.	321	223

Prosecutions under the Fair Trading Act 1987 and related Acts

Green Engineering (Vic) Pty Ltd - 12/7/16 

Breached the Plumbers, Gas Fitters & Electricians Act 1995, Australian Consumer Law and Fair Trading Act 1987 by carrying on business without a licence, failing to provide information as to consumer’s rights to terminate the agreement, accepting payment and failing to supply goods and services within a reasonable time and failing to attend compulsory conciliation conferences.

Court outcome - Convicted and fined $106,575, Victims of Crime Levy $1,700, Fees $302.75, Costs $800.

On 20/10/16 the company appealed against the sentence on grounds it was manifestly excessive.  The appeal was allowed and the Magistrates sentence set aside.  Fined in total $44,800.

Paul Buczko - 6/9/16 

Breached the Building Work Contractors Act 1995 by carrying on a business without a licence.

Court outcome - Convicted and fined $6,000, Victims of Crime Levy $480.  No court fees or costs awarded.

Gary Williams - 8/11/16

Breached the Second-hand Vehicle Dealers Act 1995 and the Fair Trading Act 1987 by carrying on a business without a licence and breaching an assurance.

Court outcome - Convicted and fined $3,250 and $80 costs.

Grantley Murdoch - 18/11/16

Breached the Second-hand Vehicle Dealers Act 1995 by carrying on a business without a licence.

Guilty pleas - Count 1 - carry on business - fined $10,000, Court Fee $295.75, Victims of Crime Levy $160, Counsel Fee $800. Count 2 - breach of court order - sentence of 3 months imprisonment suspended for 2 years, good behaviour bond. Victims of Crime Levy $160.

Vlastimil Krejcir - 7/12/16

Breached the Second-hand Vehicle Dealers Act 1995 by carrying on business as a dealer without a licence.

Court outcome - Convicted and fined $2,100, court costs $260, Victims of Crime Levy $160, prosecution fee $150.

Andrew Laundy trading as ‘Aj’s Contracting and Creative Renovations & Demolitions’ - 14/2/17

Breached the Building Work Contractors Act 1995 and Australian Consumer Law by carrying on business without a licence and accepting payment and failing to provide services within a reasonable time.

Court Outcome - Convicted on all counts

Count 1 – Building Work Contractors Act – fined $2,000.00.

Counts 2-5 – Australian Consumers Law – fined $9,000.00.

Ordered to pay compensation totalling $11,150.00.

Victims of Crime Levies $150.00 each count.

No court or prosecution costs.

David Jackson - 22/2/17

Breached the Building Work Contractors Act 1995.

Australian Consumer Law by carrying on business without a licence and accepting payment and failing to provide services within a reasonable time.

Court outcome - Convicted on all counts.  One penalty of $12,500, compensation $7,550, costs waived, prosecution fees $400 plus Victims of Crime Levy.

William Roch trading as ‘PJ’s Home Maintenance and Improvements’ - 27/3/17

Breached the Building Work Contractors Act 1995 and Australian Consumer Law by carrying on business without a licence and accepting payment and failing to provide services within a reasonable time.

Court outcome - Convicted and fined $18,000, Victims of Crime Levy $1,120, compensation $9,130, prosecution costs $100, court fees waived.

Tom Edmonds - 24/3/17

Breached the Australian Consumer Law by accepting payment and failing to provide services within a reasonable time.

Court outcome - Convicted.  Global penalty of $50,000 for 3 offences.  Compensation $60,000.

Barney Chambers - 5/4/17

Breached the Second-hand Vehicle Dealers Act 1995 and the Fair Trading Act 1987 by carrying on business without a licence and breaching an assurance.

Court outcome - Convicted and fined $7,000, costs $100, Victims of Crime Levy $1,120.  No court fees.

Nsimba Paiva - 13/6/17

Breached the Second-hand Vehicle Dealers Act 1995 by carrying on business without a licence.

Court result - Convicted and fined $5,000, $400 costs, $260 Victims of Crime Levy.

Assurances and undertakings issued under the Fair Trading Act 1997 and related Acts

Mr Glen Ronald Bowden - 30/8/2016

Assurance that the trader will ensure compliance with section 6 (1)(a) of the Building Work Contractors Act 1995.

Wormald Australia Pty Ltd - 8/09/2016

Assurance made to the Commissioner.  Details withheld*

Mr Philip Rogers - 4/10/2016

Agreed to provide an undertaking to the Liquor & Gambling Commissioner to ensure compliance to section 119A of the Liquor Licensing Act 1997.

Mr Kym Stephen Cowmeadow - 7/10/2016

Assurance that the trader will ensure compliance with section 7(1) of the Second-hand Vehicle Dealers Act 1995.

Ms Sarah Jane Anderson - 7/10/2016

Assurance that the trader will ensure compliance with section 7(1) of the Second-hand Vehicle Dealers Act 1995.

TICA Default Tenancy Control Pty Ltd  - 23/12/2016

Assurance to the Commissioner that the business will ensure compliance with section 99K of the Residential Tenancies Act 1995.

Chuan Jiang (Director of Kawaii Fashion) - 24/1/2017

Undertaking that Mr Jiang’s business will not breach product safety provisions within the Australian Consumer Law, will not supply goods that are under a permanent ban and will implement a written product safety program to ensure compliance with legislative requirements.

Gay Irwin (trading as Get a Bargain) - 9/02/2017

Undertaking that new stock will not breach safety standards within the Australian Consumer Law, that current stock is regularly audited and train staff to monitor compliance with product safety standards.

Sunil Suri and Rani Suri (trading as All in One Discount Store) - 9/02/2017

Undertaking that traders will not breach the product safety provisions contained within the Australian Consumer Law, current stock will be regularly audited and staff will be trained appropriately to ensure compliance with legislative product safety standards. 

Mr Duncan Lachlan Gordon - 2/03/2017 

Assurance made to the Commissioner.  Details withheld.*

Mr Sean Joseph Nelson - 3/04/2017

Assurance provided that Mr Nelson will not perform building work, unless licensed under the Building Work Contractor’s Act 1995.

Undertaking provided that Mr Nelson will not, in trade or commerce, accept payment for goods or services and fail to provide those goods or services within a reasonable time in accordance with section 158(7) of the Australian Consumer Law.

Waimea Pty Ltd (trading as Cheap as Chips) - 13/04/2017

Undertaking that the business will not breach product safety provisions within the Australian Consumer Law, will not supply goods which are under permanent or interim ban and will implement a product safety program to ensure compliance with the legislative requirements.

Palcove Pty Ltd (trading as Cheap as Chips) - 24/04/2017

Undertaking that business will not breach safety provisions within the Australian Consumer Law and will implement a written product safety compliance program to ensure compliance with legislative safety standards.

*By agreement, the Commissioner agreed to not disclose the details of the assurance. 

Products withdrawn or recalled

Surveillance	Number of Products withdrawn or recalled	Outcome/reason
General market surveillance July 2016 (1 product line)	(1) Elastic Luggage Strap	Withdrawn - failed mandatory safety standard
Royal Show September 2016 (4 product lines)	(1) Cosmetic product	Withdrawn - failed mandatory information standard
	(3) Children’s nightwear	Withdrawn - failed mandatory safety standard
General market surveillance October 2016 (7 product lines)	(16) Mini jelly cups containing konjac	Withdrawn - banned goods
	(1) Projectile toy	Withdrawn - failed mandatory safety standard
	(2) Toys for children up to and including 36 months of age	Recalled - failed mandatory safety standard
Pre-Christmas toy surveillance November 2016 (2 product lines)	(2) Toys for children up to and including 36 months of age	Withdrawn - failed mandatory safety standard
General market surveillance March 2017 (6 product lines)	(15) Aquatic toys	Withdrawn - failed mandatory safety standard
	(5) Flotation aids	Withdrawn - failed mandatory safety standard
General market surveillance March 2017 (6 product lines)	(16) Children’s nightwear	Withdrawn - failed mandatory safety standard
	(1) Aquatic toys	Recalled - failed mandatory safety standard
	(1) Toys for children up to and including 36 months of age	Recalled - failed mandatory safety standard
Baby Expo April 2017 (3 product lines)	(1) Dummy	Withdrawn - failed mandatory safety standard
	(2) Children’s nightwear	Withdrawn - failed mandatory safety standard
Household Cots Integrated Product Safety Strategy May 2017 (3 product lines)	(3) Household cots	Recalled - failed mandatory safety standard
Household Cots Integrated Product Safety Strategy June 2017 (1 product line)	(1) Household cots	Recalled - failed mandatory safety standard

 

Land Agents Act 1994 Annual Report

Land Agents Act 1994

S64 - Annal Report

(1)        The Commissioner must, on or before 31 October in each year, submit to the Minister a report on the administration of this Act during the period of 12 months ending on the preceding 30 June.

(2)          The report must contain the audited statement of accounts of the indemnity fund for the period to which the report relates.

Registrations	2016-17	2015-16
Held by land agent bodies corporate	972	935
Held by land agent natural persons	2260	2225
Held by sales representative and auctioneer natural persons	2606	2474
Total	5838	5634
Applications for new registrations processed	848	928

 

A copy of the audited statement of accounts of the indemnity fund will be available on the CBS website on or before 31 December 2017.

Land Valuers Act 1995 Annual Report

Land Valuers Act 1995

S23—Annual report

(1)          The Commissioner must, on or before 31 October in each year, submit to the Minister a report on the administration of this Act during the period of 12 months ending on the preceding 30 June.

Land valuers are not required to be licensed by the Commissioner, however need to be approved by the Commissioner if they wish to undertake property valuations at the request of an real estate agent for the purpose of section 24G of the Land and Business (Sales and Conveyancing) Act 1994.

Details on approved land valuers can be found at https://www.cbs.sa.gov.au/occupational-licensing-and-registration/find-a-licence-holder/ 

As at 30 June 2017, nine land valuers were approved as court assessors.

Liquor Licencing Act 1997

Liquor Licencing Act 1997 Annual Report

S128A - Report to Minister on barring orders

(1)         The Commissioner must, on or before 30 September in each year (other than the calendar year in which this section comes into operation), provide a report to the Minister specifying the following information in relation to the financial year ending on the preceding 30 June:

    (a)     in relation to an order made under Subdivision 2 barring a person from licensed premises for an indefinite period or a period exceeding 6 months—

     (i)     in the case of orders made under section 125(1)(aa) (a welfare order)—

    (A)    the number of welfare orders made; and

    (B)    the location of the licensed premises from which the persons were barred;

     (ii)     in any other case—

    (A)    the number of orders made; and

    (B)    statistical information about the type of conduct giving rise to the orders; and

    (C)    the location of the licensed premises from which the persons were barred;

    (b)     in relation to an order made under Subdivision 3 because of information classified by the Commissioner of Police as criminal intelligence—

     (i)     the number of orders made; and

     (ii)     the location of the licensed premises from which the persons were barred; and

    (iii)    statistical information about—

    (A)    the period for which the orders have effect; and

    (B)    the age, gender, race and residential postcode of the persons barred;

            (c)        the number of reviews of orders conducted under section 128 and the outcome of any such review.

Details of barring orders issued by licensees for an indefinite period or a period exceeding six months (this does not including barring orders issued by South Australia Police)

Licensee welfare barring orders

Location of Licensed Premises	No. of Welfare Orders by Suburb
	2016-2017	2016-16
Adelaide	1	0
Auburn	1	0
Blackwood	0	1
Brompton Park	1	0
Collinswood	1	0
Golden Grove	0	1
Para Hills West	1	0
Port Lincoln	0	1
Royston Park	1	0
Salisbury	1	0
West Lakes	1	0
Woodside	0	1
Total	9	4

Location of the licensed premises from which persons were barred (for reasons other than welfare)

Location of LIcensed Premises	No. of orders
	2016-2017	2015-2016
Aberfoyle Park	1	0
Adelaide	36	40
Alberton	0	1
Aldinga	1	0
Auburn	1	0
Barmera	0	5
Berri	0	1
Blackwood	0	2
Bolivar	0	1
Brighton	0	1
Brompton	0	2
Brompton Park	1	4
Burnside	0	1
Camden Park	0	3
Ceduna	1	3
Clare	0	2
Clarence Gardens	0	1
Collinswood	1	1
Davoren Park	1	1
Edwardstown	1	0
Elizabeth	0	1
Elizabeth Downs	5	5
Elizabeth South	0	2
Fairview Park	1	1
Findon	0	1
Gawler	5	2
Glenelg North	0	2
Glengowrie	2	2
Glynde	0	1
Golden Grove	1	1
Hackham	0	0
Henley Beach	2	0
Hindmarsh	0	2
Keith	1	0
Kilburn	1	4
Klemzig	1	1
Largs Bay	0	1
Lock	1	0
Loxton	1	0
Magill	1	0
Maitland	1	0
Mansfield Park	1	0
Marleston	0	2
Maylands	2	0
Millicent	0	2
Modbury	1	1
Monash	1	0
Morphett Vale	0	1
Mount Barker	1	0
Mount Gambier	4	2
Murray Bridge	2	3
Naracoorte	2	1
Noarlunga Centre	0	3
North Adelaide	1	0
Norwood	0	1
Ovingham	0	2
Para Hills West	3	3
Paralowie	1	0
Pennington	2	0
Port Adelaide	0	1
Port Lincoln	2	13
Port Pirie	1	3
Port Victoria	0	1
Renmark	3	1
Richmond	0	1
Roxby Downs	1	4
Royal Park	1	2
Royston Park	1	0
Salisbury	10	6
Salisbury Downs	1	0
Salisbury North	2	0
Semaphore	5	0
Strathalbyn	0	1
Surrey Downs	2	0
Tailem Bend	2	0
Taperoo	0	1
Thebarton	0	1
Thevenard	0	2
Uraidla	1	0
Victor Harbor	0	1
Wallaroo	0	1
Warradale	0	1
Wallaroo	3	0
Whyalla	1	1
Whyalla Norrie	1	0
Willunga	1	0
Woodside	0	1
Woodville North	1	0
Yankalilla	1	1
Total	128	159

 

Statistical information about the type of conduct (some barrings were issued for more than one reason)

Type of Conduct	Number of instances
	2016-2017	2015-2016
Disorderly behaviour	70	73
Disorderly behaviour	4	4
Assault	18	4
Drunken behaviour	15	20
Theft	10	15
Drugs	5	9
Staff Assault	39	21
False Pretences	3	0
Other Reasons	18	35
Total	182	189

Outcome of the review of barring orders under section 128

Outcome of Review	Number of reviews
	2016-2017	2015-2016
Adjourned	70	73
Confirmed	4	4
Dismissed	18	4
Invalid	15	20
Revoked	10	15
Varied	5	9
Withdrawn	39	21
Total	3	0

Pursuant to section 128A(1)(b), South Australia Police has advised that no barring orders were issued on the grounds of criminal intelligence during 1 July 2016 to 30 June 2017.

Plumbers, Gas Fitters and Electricians Act 1995 Annual Report

Plumbers, Gas Fitters and Electricians Act 1995

S43—Annual report

(1)        The Commissioner must, on or before 31 October in each year, submit to the Minister a report on the administration of this Act during the period of 12 months ending on the preceding 30 June.

Plumbers	2016-2017	2015-2016
Holding a contractor licence only (individual or company)	715	644
Holding a workers registration	4 235	1 563
Holding both a worker registration and contractor licence	1 629	3 995

 

 

Gas fitters	2016-2017	2015-2016
Holding a contractor licence only (individual or company)	646	571
Holding a workers registration	3 787	3 512
Holding both a worker registration and contractor licence	1 373	1 301

 

Electricians	2016-2017	2015-2016
Holding a contractor licence only (individual or company)	1 706	1 589
Holding a workers registration	17 536	17 471
Holding both a worker registration and contractor licence	4 638	4 487

 

Residential Tenancies Act 1995 Annual Report

Residential Tenancies Act 1995

S10 - Annual Report

(1)        The Commissioner must, on or before 31 October in each year, prepare and forward to the Minister a report on the administration of this Act for the year ending on the preceding 30 June.

(2)        The report must include a report on the administration of the Fund.

Bomds - numbers held	2016-2017	2015-2016
Total tenant provided residential bonds held	154 813	152 353
Total Housing SA provided residential bonds held	244	265
Total Housing SA residential bond guarantees held	73 004	68 779
Total residential bonds held	228 061	221 397

 

Residential Tenancies Bonds	2016-2017	2015-2016
Residential bonds lodged	66 822	68 463
Residential bonds refunded	59 688	60 152

 

Residential Tenancies Bonds	2016-2017	2015-2016
Residential bonds lodged	66 822	68 463
Residential bonds refunded	59 688	60 152

 

Incoming contact	2016-2017	2015-2016
Incoming bond calls	37 039	51 369
Incoming emails requesting advice	34 601	27 780

 

Advice	2016-2017	2015-2016
Tenancy advice provided	35 386	43 028
Expiation notices issued	9	57

A copy of the report on the administration of the Fund will be available on the CBS website on or before 31 December 2017.

Residential Parks Act 2007 Annual Report

Residential Parks Act 2007

S136 - Annual Report

(1)          The Commissioner must, on or before 31 October in each year, prepare and forward to the Minister a report on the administration of this Act for the year ending on the preceding 30 June

Residential Park Bonds	2016-2017	2015-2016
Total residential park bonds held	682	682
Total residential park bonds held	$315 480	$323 363
Residential park bonds lodged	167	171
Residential park bonds refunded	120	167

Second-hand Vehicle Dealers Act 1995 Annual Report

Second-hand Vehicle Dealers Act 1995

S52 - Annual report

(1)          The Commissioner must, on or before 31 October in each year, submit to the Minister a report on the administration of this Act during the period of 12 months ending on the preceding 30 June

 

Licences	2016-17	2015-16
Held by bodies corporate
Second-hand motor vehicle dealers	391	353
Second-hand motor cycle dealers	28	26
Held by natural persons
Second-hand vehicle dealers	816	731
Second-hand motor cycle dealers	50	45
Total	1285	1155
Applications for new licences/registrations processed
Second-hand vehicle dealers	139	81
Second-hand motor cycle dealers	6	4
Registration of trading premises (new application)	27	63

Security and Investigation Industry Act 1995 Annual Report

Security and Investigation Industry Act 1995

S47—Annual report

(1)        The Commissioner must, on or before 31 October in each year, submit to the Minister a report on the administration of this Act during the period of 12 months ending on the preceding 30 June.

Security and investigation agents licences	2016-17	2015-16
Held by bodies corporate	473	458
Held by natural persons	8 084	8 323
Total	8 557	8 781
Applications for new licences or a change of conditions processed	1 105	1 196

Reporting required un the Carers' Recognition Act 2005

The Carers’ Recognition Act is deemed applicable for the following: Department for Communities and Social Inclusion, Department for Education and Child Development, Department for Health and Ageing, Department of State Development, Department of Planning, Transport and Infrastructure, South Australia Police and TAFE SA.

Section 7: Compliance or non-compliance with section 6 of the Carers Recognition Act 2005 and (b) if a person or body provides relevant services under a contract with the organisation (other than a contract of employment), that person's or body's compliance or non-compliance with section 6.

The Attorney-General’s Department recognises and supports the principles of the South Australian Carers Charter.

Employees who are carers are supported in identifying appropriate flexible working arrangements and through the Attorney-General’s Department policy to access special leave with pay to care for dependents.

Aboriginal cultural awareness training is also mandated for all employees which, among other topics, addresses the issues of family obligation and community responsibility in the context of the role of carers.

Section C: Reporting of public complaints as requested by the Ombudsman 

Summary of complaints by subject

Public complaints received by the Attorney-General’s Department via agency web site, email or sa.gov.au feedback form.

Category of complaints by subject	Number of instances
Service quality or delivery	13
Behaviour of staff	1
Service access, processes or procedure	3

Data is available at: https://data.sa.gov.au/data/dataset/attorney-generals-department-annual-report-data-complaints

Complaint outcomes

Nature of complaint or suggestion	Services improved or changes as a result of complaints or consumer suggestionseading]
Various	Complaints referred to applicable business units.

Summary of complaints by subject

Public complaints received by Consumer and Business Services

Category of complaints by subject	Number of instances
Service quality/delivery	94
Service access/processes/procedures	40
Behaviour of staff	15
Other complaints	6

Data is available at: https://data.sa.gov.au/data/dataset/attorney-generals-department-annual-report-data-complaints

Complaint outcomes

Nature of complaint or suggestion	Services improved or changes as a result of complaints or consumer suggestions
Services quality/delivery	Apologies given to complainants and matters resolved in a timely fashion. Electronic notifications sent via email to Residential Bonds Online (RBO) and Bonds Management System (BMS) users advising of access error and instructions on how to resolve the issue.
Service access/processes/procedures	Further improvements made to the CBS website Enhancements made to the Bonds Online system to improve efficiency Commenced transition to online smart forms from manual forms
Behaviour of staff	Staff members received guidance regarding CBS’ customer-focused approach & strive for continual improvement

Summary of complaints by subject

Public complaints received by Fines Enforcement and Recovery Unit

Category of complaints by subject	Number of instances
Service delivery	6
Processes	12

Complaint outcomes

Nature of complaint or suggestion	Services improved or changes as a result of complaints or consumer suggestions
Wording on notice not clear	Enhancement implemented to change wording on the notice to clear and concise language.

Summary of complaints by subject

Public complaints received by SafeWork SA

Public complaints received by SafeWork SA	Number of instances
Service quality/delivery	5
Service access/processes/procedures	10
Behaviour of staff	1

Data is available at: https://data.sa.gov.au/data/dataset/attorney-generals-department-annual-report-data-complaints

Complaint outcomes

Nature of complaint or suggestion	Services improved or changes as a result of complaints or consumer suggestions
Service quality/delivery	Complainants contacted and matters resolved, including through fixing SafeWork SA’s processes or systems where necessary.
ervice access/processes/procedures	Apologies given to complainants and matters resolved in a timely fashion.  Electronic notifications sent via email to Residential Bonds Online (RBO) and Bonds Management System (BMS) users advising of access error and instructions on how to resolve the issue.

Audited financial statements 2016-17 can be found in the 2016-17 AGD Annual Report (PDF 2.35MB)